Privacy Policy

Last updated: 2025-03-25

This policy describes how FactoryServers collects, uses, and protects information when you use our website and hosting services.

1. Information we collect

We collect information you provide (such as email address and account details), technical data needed to operate the service (such as IP addresses and logs), and usage data to improve reliability and security.

2. How we use information

We use this information to provide and bill for services, authenticate users, communicate about your account, comply with law, and protect our systems and customers.

3. Cookies and analytics

We may use cookies for session management (keeping you logged in) and, where enabled, analytics tools such as Matomo to understand how the site is used. You can control cookies in your browser settings; disabling some cookies may limit portal features.

4. Sharing

We do not sell your personal information. We may share data with subprocessors who assist in hosting, email delivery, or payment processing, subject to appropriate agreements, or when required by law.

5. Retention

We retain data as long as needed to provide the service and meet legal or operational requirements, then delete or anonymize it according to our retention schedule.

6. Security

We implement reasonable technical and organizational measures to protect your information. No method of transmission over the internet is completely secure.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data, or to object to certain processing. Contact us to exercise these rights.

8. Contact

Privacy questions: use our support page.

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